Effective Date: 9-27-2024
At Gracier.in, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
1. Returns
- You have [Insert Number] days from the date of delivery to return an item.
- To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.
- Certain items, such as perishable goods, intimate apparel, or custom products, may not be eligible for return.
2. Refunds
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If approved, your refund will be processed within [Insert Time Frame] days, and the amount will automatically be applied to your original method of payment.
3. Late or Missing Refunds
- If you haven’t received a refund after [Insert Time Frame] days, first check with your bank or credit card provider as it may take some time before the refund is posted.
- If you’ve done this and still have not received your refund, please contact us at [Insert Email/Phone Number].
4. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item, please contact us within [Insert Time Frame] days of receiving the item.
5. Shipping Returns
- To return your product, mail it to: [Insert Return Address].
- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.
6. Non-Refundable Items
- Several types of goods are exempt from being returned:
- Perishable goods (e.g., food, flowers)
- Custom or personalized items
- Intimate or sanitary goods
- Downloadable software and digital products
7. Contact Us
For any questions about refunds or returns, please reach out to us at:
Email: [Email Address]
Phone: [Phone Number]
Address: [Physical Address]