Effective Date: 9-27-2024

At Gracier.in, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

  • You have [Insert Number] days from the date of delivery to return an item.
  • To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.
  • Certain items, such as perishable goods, intimate apparel, or custom products, may not be eligible for return.

2. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If approved, your refund will be processed within [Insert Time Frame] days, and the amount will automatically be applied to your original method of payment.

3. Late or Missing Refunds

  • If you haven’t received a refund after [Insert Time Frame] days, first check with your bank or credit card provider as it may take some time before the refund is posted.
  • If you’ve done this and still have not received your refund, please contact us at [Insert Email/Phone Number].

4. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item, please contact us within [Insert Time Frame] days of receiving the item.

5. Shipping Returns

  • To return your product, mail it to: [Insert Return Address].
  • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.

6. Non-Refundable Items

  • Several types of goods are exempt from being returned:
    • Perishable goods (e.g., food, flowers)
    • Custom or personalized items
    • Intimate or sanitary goods
    • Downloadable software and digital products

7. Contact Us

For any questions about refunds or returns, please reach out to us at:
Email: [Email Address]
Phone: [Phone Number]
Address: [Physical Address]